Welcome to BluesMagicAudio

Customer Service

 

DELIVERY POLICY

 

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

 

2. Delivery Location

Items offered on our website will be delivered only at the address provided at the time of placing order. We do accept orders from Indian as well as international customers but certain items are available for Indian customers only for now.

 

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to ship your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on [Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered especially in case of international orders. Products may also be delivered in separate shipments.

 

5. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

 

6. Damaged Items in Transport

 If there is any damage to the packaging on delivery, contact us immediately at support@bluesmagicaudio.com

 

7. Questions

 If you have any questions about the delivery and shipment or your order, please contact us at support@bluesmagicaudio.com

 

RETURN POLICY

 

1. Returns

 No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. Certain cosmetic defects are to be expected and are not a valid reason for returns. If you receive a defective item, please contact us within 7days of receiving the item at support@bluesmagicaudio.com with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable. Items used or tampered with after purchase, will not be exchanged or refunded. Once a PCB or a component has been soldered, it will not be accepted for returns.

To follow-up on the status of your return, please contact us at support@bluesmagicaudio.com

 

2. Shipping

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.